1.1 Scope of this Policy
2. Information We Collect
To keep up our quality of services and to uphold accordance with various laws and web compliances, Vtrio collects certain information about our users. This information can be classified into two types - Non-personally Identifiable Information and Personally Identifiable Information.
2.1 Non-Personally Identifiable Information
Vtrio reserves the right to, and may, gather certain generic and Non-Personally Identifiable Information with respect to the use of our Site. This includes collecting and aggregating information on, but not limited to, the number of unique visitors, the frequency of their visit, the pages visited, duration of the visit, the chronological order of browsing etc. This data is solely used on a collective basis, in summary form, rather than on an individual basis. This data helps us determine the effectiveness of our Site and some of the strategies for promotion that we may implement.
We may also provide statistical "ratings" about how our customers collectively use our Site and/or Services to our advertisers, sponsors and other companies which we do business with or to any potential client. This is done to provide them with a better understating of how our site is utilized by users. These statistical ratings do not contain any personally identifiable information about you or any of our users.
2.2 Personally Identifiable Information
Vtrio may collect personal information about the user from offline and online registrations and forms, communications and interactions, sales and product enquiries and transactions. Vtrio may request or collect personal information from our users in various ways including, but not limited to, through online forms for ordering products and services, through service and product enquiry forms and other instances where users will be invited to volunteer such information.
Vtrio may collect the following personal information about the user from offline and online registrations and forms, communications and interactions, sales and product enquiries and transactions;
Contact Information: Includes, but is not limited to, name, physical address, telephone number(s), email address and company information. Bulk of the information collected under this category is business contact information.
Transactional Information: Includes, but is not limited to, information about the products and services you request, purchase or download.
User Preferences: Includes, but is not limited to, product requirements, areas of interest, newsletters, and other information you select in the customer profile when registering on the Site or indicated by your use of Vtrio.com website.
3. How We Collect User Information
Session ID cookies: are temporary and are erased from your hard disk once you close your browser and are used to keep track of user preferences while using our Services. For example; if we do not use session ID cookies on e-commerce applications then items placed in a shopping cart would not appear at Checkout.
Persistent cookies: enables us to remember you on subsequent visits, speeding up or enhancing your experience of Services offered. You can manually delete these cookies any time you want.
You can always choose to set your browser to reject cookies or to notify you when we place a cookie on your computer. But if you choose to reject cookies your browser might be rendered incapable of accessing certain parts and/or sections of the Vtrio Site and/or Service that relies on cookies to process information.
3.2 Session Variables
Vtrio may use session variables to remember information including, but not limited to, the login information, pages visited, user preferences etc, only for that particular session. Session variables are similar to cookies as they are used to store information for a particular period of time and are used to carry information from one page to another on a website. But the values in session variables exist only till that session exists.
3.3 Log Files
A log file keeps records of all the actions that have occurred and logs every request made to the server. When users access the Vtrio Site and/or Services, our servers automatically records the information send by the user's web browser. Vtrio's server logs may include information including, but not limited to, the web request, IP address, browser type, version and language, the date and time of visit and the supporting cookies that may uniquely recognize the user. Vtrio uses log files solely for reviewing the Site and Service statistics.
3.4 IP Addresses
Vtrio may collect and analyze traffic to our site by keeping track of the Internet Protocol (IP) addresses of our visitors. IP addresses are simply unique numeric identifiers that are assigned to each computer on the Internet. IP addresses do not carry any personally identifiable information but combined with other resources (like your Internet Service Provider) it can be used to identify the computer originating the traffic or message.
4. Why We Collect User Information
Vtrio collects personal information from its users to record, support and facilitate their participation in the activities they select and to prevent fraud and any unlawful use. Vtrio also collects user and browsing information for various reasons including, but not limited to, support for the user, communications and to enhance the performance of our Site and Service. We may also use this information for research purposes regarding the effectiveness of our Services and marketing and sales support.
4.1 To provide services
The information collected from our users may be accessed and used to fulfill the requirements specified in their order for support, consulting or other services.
4.2 To maintain and upgrade system
Our technical and administrative staff may require periodic access to Services data to monitor system performance, test systems or develop and implement upgrades to systems.
4.3 To address performance and fix issues
Vtrio may develop new versions, patches, updates and other fixes to its programs and services. In accordance with the user's terms of order for Services and/or with notice to the user we may send notifications regarding the same.
4.4 For Mandatory Communications
4.5 Legal and Service Compliance
Vtrio is bound by law to collect certain information with whom we may enter into business with. Vtrio also collects information to be compliant with various Service and third party service (like Paypal) requirements.
4.6 Statistical Analysis
Vtrio may aggregate, non-personally identifiable information and statistical data for analyzing and improving the Site and Services, thereby providing a more relevant experience to our users and for statistical analysis.
4.7 Contests, Promotions and Surveys
When a user participates in a contest, sweepstakes offering, promotions or survey, we may use the user's personal information to manage their entry in such an event and to notify them of their status in the event.
5. Non - Disclosure, Exceptions and Privacy Assurance
Vtrio is committed to maintaining your privacy while on our Site or using our Services. We will not disclose or share any of your personal information with any third-parties except under circumstances mentioned in 5.3 Non - Disclosure Exceptions.
5.1 Non - Disclosure
Vtrio will not disclose, share, lease or rent any information, to third parties, collected from or through our Site and/or Services. However Vtrio reserves the right to disclose the collective statistical information on the use of our Site and/or Services to potential advertisers, or clients or other third parties at our sole discretion. Personally identifiable information will be kept strictly confidential and is considered the proprietary right of Vtrio.
5.2 Non - Disclosure Agreement
We may also enter into a Non - Disclosure Agreement at the behest of the client. If signed, this agreement is mutually accepted and would prohibit the disclosure or sharing of any information that the client deems inappropriate and/or as defined and stated in the agreement.
5.3 Non - Disclosure Exceptions
Irrespective of the above policies, Vtrio reserves the right to disclose your personal information if we are required to do so by law or if we conclude, at our sole discretion, that such an action is necessary to preserve the integrity of the company or;
- To comply with or address legal proceedings including, but not limited to, a subpoena or a court order
- To protect the Company's rights and property
- To investigate reports of malpractices using our Services
- To defend against unauthorized use of our Site and Services
- Under exigent circumstances, to protect the personal safety or property of our users, the public or ourselves.
5.4 Privacy Assurance
5.5 Anti - Spam Policy
Vtrio is concerned about controlling unsolicited commercial e-mail or "spam". Vtrio has a strict Anti-Spam Policy prohibiting the use of Vtrio-provided e-mail account or Services and/or the use of Vtrio brand or name to send and/or initiate the sending spam.
5.6 Transfer of Assets and Ownership
5.7 Children's Privacy
Vtrio's Site and Services are directed at adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children's Online Privacy Protection Act (COPPA). We do not intentionally collect, use or maintain personal information from anyone under the age of 13. Children under 13 years of age are encouraged to navigate away from this site and refrain from providing any personally identifiable information without the knowledge and permission of a parent or guardian. Any information thus collected, brought into our notice and verified, will be immediately removed from our databases and servers except as permitted by law or with verifiable consent of a parent or guardian. This may mean that children under the age of 13 might not be able to participate or use certain features of this Site. Vtrio Solutions recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests.
6. Security and Data Integrity
Vtrio takes appropriate security measures to protect against unauthorized access, unauthorized alteration, disclosure or destruction of data.
6.1 Online Data Security
Vtrio maintains online data security by enforcing and implementing various techniques and technologies. As such, access to all personal information is strictly controlled and verified. When personal information is transmitted or transferred we use an advanced encryption technology called Secure Socket Layer (SSL) to protect the transfer of data from unauthorized access. While on a secure page, such as the Checkout page in a shopping cart, a lock icon appears on the bottom of the user's web browser. Our online data security measures also includes, but is not limited to, internal reviews of our data collection and processing practices and security measures as well as physical security measures to prevent unauthorized access to any systems that we may have or store personal data in.
6.2 Offline Data Security
Vtrio's main servers are operated from a dedicated Internet hosting facility with state-of-the-art physical security features including smoke and fire detection and suppression systems, 24 hour secure access, video camera surveillance and security breach alarms.
6.3 Internal Data Security
We restrict access to personal information to Vtrio employees on a need-to-know basis. Every employee has to enter into a confidentiality agreement with us and is bound by it. Breach of this confidentiality agreement may subject these individuals to discipline including, but not limited to, immediate termination and prosecution to the fullest extend permitted by law. Furthermore, all our employees are kept up-to-date with regular updates on our security measures and privacy practices.
6.4 Data Integrity
6.5 Maintenance of Information
The information provided or collected by Vtrio may be stored indefinitely and may be stored on one or more databases directly or indirectly maintained by Vtrio. Vtrio employs and ensures industry standard security measures to protect the confidentiality of the information. While Vtrio cannot guarantee that unauthorized access, that may cause loss, misuse or alteration of data, will never occur, we have implemented multiple technologies along with strict internal procedures to prevent any such unauthorized access to your personally identifiable information.
6.6 Your (the user's) Responsibility
The user is also responsible for the security of the login information such as usernames and passwords, which may grant access to editing your private information maintained by Vtrio. Make sure you keep login information in a safe place and do no share it with others. Also note that key-loggers, viruses or other surveillance devices can intercept login information on the computer from which you access our Services, so the user is also advised to take precautions regarding such devices, especially from public computers. In addition you should always log-out from any relevant Service when you are not actively using them.
7. Questions, Concerns and Complaints
If you have any concerns regarding the collection, transfer or handling of your personal information, our confidentiality terms or our policies, contact our Privacy Officer at the following address. Email: firstname.lastname@example.org
Vtrio Solutions Pvt. Ltd
Cochin - 682 019
8.1 Legal Disclaimer
8.2 Disclaimer of Warranties and Liability
All contents including, but not limited to, the text, graphics, animation etc, in the Vtrio Site are solely intended for general information and/or use. This Site does not constitute advice and should not be relied upon in making (or refraining from making) any decision with reference to the contents of this Site. Any specific advice or replies to queries in any part of the Site is/are the personal opinion of such experts/consultants/persons and are not subscribed to by this Site or its owners. The information provided on this site is on an "AS IS" basis, and all warranties expressed or implied of any kind, regarding any matter pertaining to any Service including without limitation the implied warranties of merchantability, suitability for a particular purpose and non-infringement are hereby disclaimed and excluded.
8.3 Services Disclaimer
Vtrio does not authorize, engage or authorize to engage in the mining or collection of e-mail addresses or other information from or through our Site and Services other than for reasons mentioned in the Section 4. Why We Collect User Information. Vtrio does not permit or authorize third parties and other users to use our Site or Service to collect, compile or obtain any information about Vtrio's customers or subscribers, including, but not limited to subscriber e-mail and contact information which are considered Vtrio's confidential and proprietary information. Use of our Services is also subject to any applicable service-specific privacy statement or policy.
8.4 Third Party Links
The Vtrio Site may contain links to other web sites that we do not operate, own, maintain or control. By accessing such websites you understand that Vtrio is not and can not be held responsible for the privacy practices or the content, accuracy or opinions expressed on such web sites and that we do not investigate, monitor or check such websites for accuracy, completeness or timeliness or if they are up-to-date. Therefore, Vtrio neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damages, loss or hard, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction on these sites.
We control and operate our Site and Services from Cochin, India, regardless of where our hosting servers are located. All legal matters relating to the Site and Services are governed by the laws of the said jurisdiction, without giving effect to any principles of conflicts of law. By using our Site and Service, the user consents and agrees to submit to the personal and exclusive jurisdiction of Cochin, India, and that all disputes and matters whatsoever which may arise in connection with the use of our Site and Service shall be litigated, if at all, in and before a court located in Cochin, India, to the exclusion of the courts of any other state or country. If you are located outside of Cochin, India, you are solely responsible for compliance with any applicable local, national and/or international laws.
9. Changes, User Agreement and Conclusion
9.2 Conditional Permission to Use the Site and Service
9.3 Reservation of Rights
The Site and all contents in and on this Site including, but not limited to, the Site design, layout and structure, all textual content except where indicated otherwise, graphics, drawings, animation, ideas, products, Service etc, are the intellectual property and copyrighted works of Vtrio Solutions. All rights, title and interest not expressly granted with respect to the Site and Content provided on or through the site, is reserved.
By using the Vtrio Site and/or Service you agree and consent that Vtrio is under no obligation to monitor the Site and/or Service or screen any content that is shared on or through our Site and/or Service. Nevertheless, Vtrio reserves the right to review the Site and/or Service and to monitor all use of and activity on the Site and/or Service and to remove, delete or choose not to make available on or through our Site and/or Service any Content, at its sole discretion, at any time.
9.6 Termination of Use