Partner with us to virtually automate your IT infrastructure maintenance

We understand the importance of having a seamless and uninterrupted IT infrastructure and the effect such an arrangement has on the growth of your businesses. Hence, we can help you with your IT infrastructure maintenance and free up your company to focus more on your core businesses.

With the ever increasing complexity of the IT systems and mandatory need to monitor and maintain such systems, outsourcing the maintenance to experienced professionals in Vtrio, is a cost-efficient and time-saving solution. It also has the added advantage of engaging your internal IT resources for more time critical and high-priority business requirements. From maintaining your web servers to managing your IT systems on Cloud, we provide a comprehensive Managed Support Services for all your IT support needs.

managed support services

Remote Infrastructure Management (RIM) Support

Our RIM team can monitor your systems for operational issues remotely. Based on the extent of control given to the RIM Team, they can either intimate you of the operational issues or take immediate corrective actions on the issues. This delegation of responsibility will help you retain control of all your systems and also meet your maintenance needs, both at the same time.

Our range of RIM Services include

  • Security and Server hardening
  • Firewall, Intrusion detection and Prevention
  • Service Monitoring

Helpdesk Support

Our dedicated support team is available to provide you with operational support 24/7/365 days. Be it reactive, proactive or strategic, our team is dedicated to meeting all your support requirements. Check out our 24/7 Technical Support page to view our Support plans.

Remote Backup Support

We can provide your Users with an Online Backup System that they can use to store their files. The files are collected, compressed and encrypted automatically. The backups are versioned and 128-bit encryption standards are used to keep the file secure. We ensure that the files are available whenever they are needed and that the integrity validation is conducted regularly to ensure the file's recoverability.

Managed Cloud Support

With the advent of cloud systems, businesses are increasingly shifting to an all-cloud infrastructure. Keeping up with the service demands of the times, we provide support for cloud systems.

Our Cloud support services include

  • System Monitoring and Alerting
  • Performance Tuning and Testing
  • Security Management
  • Backup Support
  • Database administration
  • Management of Digital Marketing platforms such as Magento, Drupal, WordPress etc.

the vtrioadvantage

  • 24/7/365 Customer Support
  • Online Live Chat Support
  • Technology Expertise
  • Quality, Security and Safety Assurance