Remote Infrastructure Management (RIM) Support
Our RIM team can monitor your systems for operational issues remotely. Based on the extent of control given to the RIM Team, they can either intimate you of the operational issues or take immediate corrective actions on the issues. This delegation of responsibility will help you retain control of all your systems and also meet your maintenance needs, both at the same time.
Our range of RIM Services include
- Security and Server hardening
- Firewall, Intrusion detection and Prevention
- Service Monitoring
Our dedicated support team is available to provide you with operational support 24/7/365 days. Be it reactive, proactive or strategic, our team is dedicated to meeting all your support requirements. Check out our 24/7 Technical Support page to view our Support plans.
Remote Backup Support
We can provide your Users with an Online Backup System that they can use to store their files. The files are collected, compressed and encrypted automatically. The backups are versioned and 128-bit encryption standards are used to keep the file secure. We ensure that the files are available whenever they are needed and that the integrity validation is conducted regularly to ensure the file's recoverability.
Managed Cloud Support
With the advent of cloud systems, businesses are increasingly shifting to an all-cloud infrastructure. Keeping up with the service demands of the times, we provide support for cloud systems.
Our Cloud support services include
- System Monitoring and Alerting
- Performance Tuning and Testing
- Security Management
- Backup Support
- Database administration
- Management of Digital Marketing platforms such as Magento, Drupal, WordPress etc.